Midwest Information Technology Group is an innovative global
logistics contact center solution staffing a full team of sales
and customer service professionals dedicated to providing
our diverse and valued clientele with demonstrated professionalism
Approach to Quality Management
MITG has embedded Total Quality Management (TQM) into our
company structure. Our organizational objectives are supported
by a variety of our strengths: vision, mission, guiding principles,
planning assumptions, future trends and our business plan.
We are committed to delivering the highest standard in quality
to each client and their customers. As a result, we employ
specific fundamental practices to ensure best-in-class business
outcomes. Our internal communication is the foundation and
enables an acute sense of adapting to best practices resulting
in improved efficiencies and processes. For example, to promote
successful cross-functional management, our entire leadership
team meets on a tri-weekly basis. In addition, each of our
professional Sales/Customer Service Representatives is scheduled
to receive documented developmental feedback on a weekly if
not a daily basis.
Ultimately, MITG utilizes a simple system for satisfying
clients’ needs through meeting their customers' desires.
It starts with a “never tell the customer no”
attitude. We have a proven track record of integrating our
business environment with our clients, while maintaining an
innovative approach to adapting our methodology.
Key Success Story
MITG was selected by a Fortune 50 company to become a global
provider of out of warranty replacement parts to their customers.
Quincy, IL – Midwest Information Technology Group,
Inc. (MITG) announced that is has been selected by a Fortune
50 company to provide out of warranty replacement parts, customer
service, sales, logistics and support via an inbound contact center. MITG will support this client in fulfilling their
business strategy to gain increased customer loyalty.
MITG was engaged to operate and support their client’s
consumers as well as commercial customers. In support of the
initiative, in March 2003, MITG established an Operations
Center in Quincy, IL.
MITG’s logistics and contact center operations and services
are focused on delivering to their client’s customers
more of the parts they need, when they need them. These services
help commercial customers’ businesses drive their bottom
line, improve operation efficiencies and increase reliability,
while they also increase the consumer customers’ loyalty
MITG’s client’s vision is based on the corporate
objectives that have guided the company in the conduct of
its business since it was founded. Their corporate objectives
include: Customer Loyalty, Profit, Market Leadership, Growth,
Employee Commitment, Leadership Capability, and Global Citizenship.
MITG was founded in 1998 and, for close to 6 years, was headquartered
in Hannibal, MO. When our clients or our clients' customers,
whether in business or their living room across the country,
are in contact with MITG, they receive the same level of caring
and dependable service as our neighbor around the corner.
Our employees believe that each customer deserves individualized
attention and the best service available. We provide hometown
service on a global scale.
MITG is not wasting time in building a track record and
a name for itself as an industry leader in providing a professional
outsourced global logistics contact center solution. Starting
in 1998, we have evolved from computer repair center to
an outsourced contact center vendor specializing in logistics,
fulfillment, sales and customer service. This venture has
resulted in a true alliance with several large companies.
We feel the business outcomes we produce are what separate
us from our competition. If industry standards are an indicator,
we believe we will maintain a significant edge over our competitors,
making it a simple decision for clients to do business with
Essentially, our method of how we do business is in itself
the greatest of our innovations.