Benefits

Increased Revenue/Profits (reduce missed sales opportunities)

MITG is able to produce consistent conversion results that outperform our closest competitor. Bottom line, when other companies fail to meet your conversion requirements, let us prove to you how we can present a virtual logistics calls center that your customers want, while transforming your cost center into a profit center.

Reduced Costs

We offer our services below industry standard and deliver superior outcomes.

Improved Efficiencies

As a result of the MITG University, we maximize sales opportunities, turning problematic customer situations into win-win scenarios. This is done on a one call, one solution basis and is directly related to the heightened sense of satisfaction our customers experience.


 
Increased Revenue/Profits
Reduced Costs
Improved Efficiencies
Improved Customer Satisfaction
Performance Management
Logistics Experience
Invest in Core Processes
Sales & Service Training

Improved Customer Satisfaction/Retention

We attribute part of the success we have had in the area of customer satisfaction to a faster end-to-end process. While a customer's livelihood or business may rely on the product we deliver, they are tremendously appreciative of the fact that our average delivery time is 2-3 business days.

Performance Management

Today outsourcing companies are investing in thousands of dollars in software to provide them with state-of-the-art performance management capability. Well, who do you think pays for it? We employ proven techniques and metrics designed to ensure you achieve higher yields, not cost.

Logistics Knowledge and Experience

Many companies may tout their expertise in outsourced contact center management with experience in a variety of programs: credit card sales, e-mail, customer complaints, sales, customer service, tech support, fulfillment, lead generation, qualification, and on and on….but how many of them specialize in these AND have expertise in logistics?

Invest in Core Processes

Some of you have to admit managing a contact center can be costly and at times more of a challenge than you prefer to manage. It’s those adverse conditions that should motivate you to look to outsource the contact center aspect of your business. The beauty is, once outsourced, this will afford you the opportunity to focus on your core processes, the part you specialize in, and let us do the part we specialize in. Not to mention the increased employee satisfaction your employees will receive, as they will play more of a pivotal role in your specialty.

Sales & Service Training

The MITG University currently offers 4 ‘degrees’. Diplomas are earned following the successful completion of the Consumer, Corporate, Administrative Divisions and Selling Skill courses. In addition, the MITG University offers ‘continuing education’ through follow up Selling Skill and Customer Service courses. All new employees are required to pass an exam and ‘mock call’ certifications following their initial training, prior to entering operations. Individualized monitoring and coaching is employed as a tool to further develop these learned skills. Medals are awarded to those who are observed performing the techniques trained in the MITG University.



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